-
Installation
and/or commissioning and/or integration activities.
-
Network
expansion activities.
-
Technical/customer
acceptance testing
-
Implement
parametering in the network elements’ subsystems (understands KPI and the
impact on the performance of the system).
-
Feedback
and co-ordination with other service business lines (like Network Planning,
System Integration)
-
Participate
multivendor and 3rd party activities (installation, integration, interface
troubleshooting)
Care
-
Provide
first level technical support for customer queries, according to customer
contract and internal support model:
-
Responsible
for meeting contracted response times.
-
Troubleshooting
requests in a given competence group and
level.
-
Determines
need for technical escalation
-
Responsible
as technical customer contact during request resolution
-
Conducts
knowledge searches for potential solutions / other requests in progress.
-
Records
updates and information periodically or on an as required basis.
-
Handles
technical questions, provides understanding of customer’s network
configuration, co-ordinates resolution delivery
-
Does
on site trouble shooting if required
-
Responsible
for emergency support activities.
-
Utilizes
several troubleshooting tools in own technology area
-
Apply
customer specific parametering and configuration in the network elements’
subsystems
-
Perform
SW maintenance activities such as installation & test of technical/change
notes /change deliveries.
-
Carry
out independently complex technical activities such a SW upgrades and technical
audits on site.
-
On-site
support at customers premises participating network operation service, when
applicable.
-
Plan
and run a subproject (like SW upgrade, SW change planning,Tailored technical
support), limited scope.
Job Requirements
-
Commissioning
and Integration for RNC, NodeB or eNodeB
-
Technical
Support for Radio Access Product
-
Functional
Test of RNC, eNB experience will be advantage
-
Analytical
and conceptual thinking
-
Attention
to detail
-
Commitment
to excellence
-
Efficiency
and quality
-
Responsibility
